Herald Correspondent
Fastjet Zimbabwe has apologised to its customers for recent flight delays and service disruptions, pledging to take corrective measures.
The airline, which commenced operations in 2015, said its on-time performance (OTP) had been a cornerstone of its success over the past decade.
However, it acknowledged that recent operational challenges had led to a decline in punctuality and customer satisfaction.
In a statement, Fastjet spokesperson, Mr Nunurai Ndawana, said the airline is aware of the inconvenience caused by delays to certain flights in recent weeks, which had left some passengers frustrated.
“Over the past few weeks, our on-time performance has not been at the level we would like it to be,” he said.
“We have delayed you and, in some cases, amalgamated flights, resulting in disappointing you, our valued customers.”
He said the airline’s teams were addressing both internal and external factors that had affected operations, and efforts were underway to stabilise the schedule and improve reliability.
“Several issues within and beyond our control have caused these disruptions,” he said.
“Our teams are working on corrective and remedial actions to address these challenges. We aim to regain your trust and continue to deliver the Fastjet service you have grown accustomed to.”
Mr Ndawana said that maintaining a strong on-time performance record remained central to Fastjet’s service commitment and operational identity.
“This performance is not just an element of pride for us, but a commitment to delivering the award-winning Fastjet service that our customers have come to expect,” he said.
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