Source: ZimParks moves to improve tourism facilities after visitor complaints – herald
Ivan Zhakata
Herald Correspondent
THE Zimbabwe Parks and Wildlife Management Authority (ZimParks) has said it has taken note of recent public concerns over the condition and service standards at some of its tourism facilities and has begun working on measures to improve them.
In a statement, acting ZimParks public relations manager Mr Tamirirashe Mudzingwa said the authority appreciates the feedback from visitors as it helps guide efforts to enhance service delivery across its network of national parks and resorts.
“ZimParks is aware of the recent concerns raised by visitors regarding the condition and service standards of some of our tourism facilities,” he said.
“We take all feedback seriously as it helps us improve the quality of our offerings and ensure memorable experiences for all guests.”
He said ZimParks was engaging relevant departments and partners to address the issues raised, adding that the authority remains committed to maintaining high standards of hospitality, safety and conservation.
“We are currently engaging the relevant teams and partners to address these concerns,” Mr Mudzingwa said.
“ZimParks remains committed to maintaining the highest standards of hospitality, safety, and conservation, and we appreciate the continued support and understanding of the public as we work towards enhancing the experience across all our parks and resorts.”
Mr Mudzingwa expressed gratitude to the public for their patience and ongoing support as ZimParks strives to deliver better services.
“We thank all our valued clients for their patience and continued support as we work to serve them better,” he said.
ZimParks manages the country’s vast wildlife estate, which includes popular destinations such as Hwange National Park, Mana Pools, Kariba and Gonarezhou, among others.
The authority has been working to modernise its facilities and improve the quality of tourism experiences while ensuring the conservation of wildlife and natural resources.
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