Business Reporter
Access Forex, one of the country’s remittance and money transfer service providers, has embarked on a restructuring exercise aimed at streamlining operations and strengthening focus on core business.
This is in response to shifting market dynamics, evolving customer needs, and the company’s determination to remain competitive, relevant and innovative in a fast-changing financial services landscape.
“Our strategic transformation is a thoughtful step toward strengthening our future and delivering even greater value to our customers,” said Ms Refiloe Etsane, chief strategy officer Access Forex. “While we recognise that changes of this nature will affect some of our team members, we are approaching this process with care, empathy, and a strong commitment to supporting our people. This evolution is essential to remain true to our mission and continue providing secure, fast and affordable remittance solutions through enhanced digital platforms and operational excellence.”
The operational restructuring will streamline processes, reduce reliance on manual systems and transition the company toward a more integrated model, supported by a reduced physical branch presence in every province.
“We are taking a balanced approach ensuring that while we innovate and evolve, we honour and value the people whose contributions have shaped Access Forex into what it is today,” Ms Etsane said.
Over the past decade, the remittance and financial services landscape has undergone transformation shaped by rapid technological advancement, shifting customer expectations and increased demand for secure, accessible and digitally driven solutions. From the onset, Access Forex recognised these emerging trends and positioned itself not just as a service provider, but as a forward-thinking enabler of financial inclusion. After securing foundational licenses from the Reserve Bank of Zimbabwe (RBZ) and the Securities and Exchange Commission of Zimbabwe (SEC), the company expanded into global corridors such as the United Kingdom, Mauritius and South Africa demonstrating a clear vision for cross-border financial connectivity. Access Forex quickly became one of the most prominent domestic remittance providers, establishing a network of over 250 payout points and providing unmatched reach for its customers.
Currently, Access Forex is sending money from South Africa to Botswana, Malawi, DRC, Nigeria, Mozambique, Kenya, Zambia, and Zimbabwe through its Mobile App.
Access Forex has also launched new outbound corridors from Zimbabwe to a wide range of global destinations, including the UK, Australia, India, China, Canada, the USA, Zambia, Botswana, Mozambique, Tanzania, Japan, Poland, Turkey, and New Zealand.
This expansion empowers customers to send funds securely and reliably abroad, while further advancing the company’s mission of global connectivity and financial inclusion.
Access Forex has also partnered with global money transfer agents such as MoneyGram, Western Union, WorldRemit, and Mama Money, allowing customers in Zimbabwe to collect remittances at any Access Forex outlet nationwide.
She said this partnership significantly broadens collection points and increasing accessibility for recipients across the country.
“Our innovation-driven restructuring will not only enhance the customer experience but also deliver greater efficiency, reliability, and accessibility through exciting new capabilities set to launch soon,” said Ms Etsane. “These innovations will support sustainable growth and significantly contribute to Zimbabwe’s economy, where remittances play a vital role. By strengthening these financial flows, we aim to improve the economic wellbeing of our customers and stakeholders.”
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